FAQ’s

Q. What is virgin hair?

A. Human hair that is 100 per cent natural and unprocessed and has not been altered with chemicals or mixed with synthetic hair

Q. How much does each bundle weigh?

A. 95 – 100 grams or .21 – .22lbs

Q. How many bundles would I need?

A. This will vary depending on the lengths you choose and the hairstyle you plan on doing. For a full head, a minimum of three bundles are recommended. If you are ordering hair longer than 20″ then four or more bundles are recommended. We also recommend that you buy two bundles of the longest length in this case. This to avoid the ends appearing thin

Q. How long does delivery take?

A. 3-7 working days (bank holidays and weekends not included)

Q. Is next day delivery available?

A. Not at the time being

Q. Can I track my order?

A. Yes, after 5 working days you can request a tracking number for your order

Q. What happens if I do not receive my hair after 7 working days?

A. First check that you entered the correct address and postcode when placing your order. Then you must contact us immediately by email odbhair@oldirtybarbie.com

Q. How long does the hair usually last?

A. A minimum of two years depending on how you maintain it

Q. What products can I use on the hair?

A. Avoid oily and greasy products. Please see HAIR CARE page for more info

Q. Can I dye this hair?

A. Yes you can as it is real human hair. Just be aware that after making color changes to the hair it will lose its status as virgin hair for obvious reasons

Q. Why is my hair tangling?

A. Your hair extensions can tangle due to dryness, a build up of oil/grease/dirt, salt or sea water and not combing your hair daily. Remember to wash your hair at least once every two weeks. Also remember to condition your hair for a minimum of 30 minutes.